“Terrible app, need to get new developers that know what they are doing! Have had this system for over 4 years and never had good experience with it. It's mostly good except for the connectivity problem which makes the product useless, if you could resolve the problem with the app connecting to the controller you would have a great product. When I started up the system this year I have not been able to connect the app with the controller as usual so I have decided to go with a different product, I really liked the app when it worked but to much work and time to get it to work!”
“Terrible app. We cannot connect this app to our iPhones. I have gone thru the directions multiple times & continue to get "error". Why is a sprinkler app harder to connect than the thermostat, stereo, car, doorbell or any appliance??? I keep getting various different error messages. Several times it states that the wifi signal is weak, do I want to go ahead. YES. Then it continues with error messages. I have looked at videos and read the trouble shooting page and no joy. Our router is on the wall inside where the railbird panel is outside. Why on earth would I reconfigure my router and add wifi boosters etc. for a sprinkler connection that should be easy? This is insane. The connection should be the easiest of the steps. This purchase was a waste of money. Why all the security steps? The thing need not be NASA secure. If security is an issue for the owner then add those once the app is connected. DO BETTER RAINBIRD”
“It won’t connect to my phone. I called customer service. They told me I had to purchase a new module. I did still doesn’t connect to my phone. They suck.”
“Tru61 controller purchased last summer is very confusing to set up my 4 zones. Controller only works for zones 1 and 2 sometimes then repeats zone 1. I’m having to water zones manually. The old controller worked great but the screen fogged up permanently and I couldn’t read it. Seems like the controller is programmed to water all 4 zones consecutively and you can’t have each zone have a different start time. I’m ready to remove the old controller screen glass/plastic and reinstall it.”
“The rain bird won't find my local network. It is a 2.4 network and the extender is 4 feet from the device. The device will only connect to my neighbors very weak signal. This thing is a peice of shist”
“Terrible support for Rain Bird. I had an issue with the Rain Bird app and called at least three times and they could not figure out what the issue was. They thought it was a software issue and were going to escalate it to their software department and get back to me. They never did. I called again and spoke to support he said they will get back to you tomorrow never did. They are the worst support they could possibly be. If you have a major issue you are on you own. They say what you want to hear and that's it.”
“Be aware that the WiFi module has no protection against power surges. During a light rainstorm power was interrupted causing a surge. The slight surge fried the WiFi module. The storm wasn’t even strong enough to trip a breaker. It appears neither the controller or the module has any surge protection built in to the system or any warning to customers.They do cover the WiFi module in the warranty under , acts of God are not covered. As the Module and controller cost around $250 , I guess this helps sales.”
“Rain Bird has the best customer service dept. I've been in my house 23 years and my old rain bird TRU6-I. I brought another one and called rain bird customer service dept. and they where great. I'm 65 and they walked me through how to install my new one. Great customer support.”
“The esp me wi fi chip has been a nightmare since I installed a new rainbird system ..has been changed after year 1 and this is year 3 and still won't function..talked to rainbird support numerous times and still doesn't work..many .many complaints about that specific wi fi chip ! Waiting for a response to se if they are going to change it with an upgraded one at no charge ...let you know soon !”
“Rain bird WiFi is junk. Do not buy it don’t work. I bought it 2018 and it’s 2024 and still using the same app with no updates and hasn’t worked since 2018. Their support is junk too. Pick another company”
“WLAN kann nicht installiert werden. Hatte dazu Kontakt mit unserem Gartenbauer, Rainbird in Deutschland und USA, Telekom. Unser Gartenbauer hat dann einen „Spezialisten“ beauftragt, der nach drei Stunden erfolglos aufgegeben hat. Unser WLAN sei unzulänglich. Jedoch waren drei Fernsehgeräte, zwei LapTops, drei Smartphones, Smart Home, PV-Anlage, fünf Überwachungskameras und vier WLAN-Steckdosen ohne Probleme zu installieren. Habe das WLAN-Modul zurückgegeben und meinen eigenen Workaround erfolgreich installiert.”
“FALSE ADVERTISING. CATERS TO HISPANICS. NO MANAGEMENT. NO RETURNED CALLS. LEFT ON HOLD MULTIPLE TIMES. ADVERTISES FREE DELIVERY & CHARGES FOR DELIVERY, NO WAY TO REMOVE CHARGE. MANAGER IS ALWAYS ON THE OTHER LINE & PROMISES THAT HE WILL RETURN MY CALL NEVER HAPPEN. THIS COMPANY IS A TOTAL POS.”
“Wish I had seen the reviews before ordering on Rain Bird online store. What has happend to this company? Lawn sprinkler controler damaged due to lightning strike sn reordered a replacement. Not shipped on first day for order placed on Sunday, they say they ship same day for orders placed before 9am but did not ship Monday but were able to charge my account on Monday. By Wednesday order was showing shipped via Fed-X but no tracking status available. Friday and still no tracking status available - what gives. Multiple attemps to chat unsuccessful, one attempt to get customer service said 2nd in line and 19 minute wait, responce to email takes 2-4 days. All I can say is I will never have another Rain Bird product in my system and God bless our country if this is the future of our country with AI.”
“The quality of Rain Bird products continues to drop each year
I have been using the 8 port multi distribution head for more than 5 years an the last couple of years I have had occasions when all of a sudden the start leaking through a a pin hole in the side requiring replacement
I just purchased a couple of these 8 port heads for replacement parts and installed on today. Absolutely unbelievable none of the unused ports would fully shut off. I added the caps which I have never had to do before and they still leaked.
I am being forced to seek out out options
Rain Bird not the company they once were”
“They only shipped part of my order. I received about 1/3 of what I ordered. When I contacted them, they said everything had been shipped and delivered.”
