I wrote this review to make people aware of my experience shopping at Polo Ralph Lauren. I believe it is my duty to inform others about the customer service of this brand. I have been a loyal customer, appreciating the quality and design of their products, but for an expensive brand, quality alone is not enough. Customer service is a crucial aspect, and I have decided never to return to this brand. I will be sharing my experience with my colleagues, friends, and everyone I meet to warn them about shopping at this store. The behavior I encountered was very rude and unprofessional. I still have the clothes at home with the security tag attached and the receipt as proof of purchase. Despite owning many items from this store, I no longer wish to wear them because of this negative experience. The store's mistake wasted my time and insulted me, and I don't want others to go through the same ordeal. This experience felt like a trauma to me, and it took me 18 days to be able to express my feelings about it. I recently had a frustrating experience at Polo Ralph Lauren in Richmond. About two months ago, I purchased clothes for a special event. At the last minute before the party, I realized the cashier had forgotten to remove the security tag. I felt extremely disappointed and upset as I couldn't wear the expensive clothes I had specifically bought for the occasion. Despite the distance from my home in North Vancouver, I drove all the way to the store to have the tag removed. Unfortunately, the manager on duty that day, Saturday, June 29th, behaved unprofessionally and dismissively. They ignored my concerns, did not offer any apology, and refused to provide their name. As a result, I had to leave without resolving the issue. I expected better customer service, especially given the high price of the clothes. I hope the management takes this feedback seriously and improves their service to prevent similar issues in the future.