This is a very difficult and uncompromising company to buy from. I purchased an expensive tee shirt from them. I inquired about the return/exchange policy. No exchange if the transaction is paid with PayPal. But you can get a refund. I asked about the return window: thirty days from the ORDER DATE. Read that again 30 DAYS FROM THE ORDER DATE. I called them on the 800 number and after a twenty minute argument they agreed that the policy is not fair to the customer. But they would not send me an email to that effect. If the product is received 30 days after the order date I am asked to call and they will discuss extending the return window.