Returned as the unit was too large for my countertop. Design was very handsome but the process was more involved than we prefer for an every-morning ritual. Orientation of plug is also limiting depending on how you plan to position the unit. It protrudes from the water reservoir end and is thus an eye sore if the device is observed laterally from popular kitchen vantage points. Coffee quality was good but we struggled with bitterness initially. Be advised, in the unlikely event you return the item, you will have to pay for return shipping. At 15 lbs, fully packed, this will not be cheap. It was an unfortunately expensive way to learn this coffee maker, despite its strong design quality, was not for us.