I’ve been a customer with Raw Generation for almost a year now. I’ve consistently received my product orders frozen = fresh! I recently ordered the Orange Sippers ‘less than perfect’. These juices were originally included in the Sippers (juices for children) line, which are the colors of the rainbow, but had not passed the taste testing via children testers. Raw generation created a new orange juice that passed with flying colors. However they were left with stock of the original orange Sippers which turned out to be a no go. So, raw generation sold these ‘less than perfect’ juices to everyone. I purchased a lot of them and unfortunately the box arrived with 1/2 the juices in liquid form. The next day I contacted Raw Generation via email and received a response that day. It was a Sunday - the response assured me there would be follow up shortly. On Monday, I received a second email asking if I wanted a refund or another complimentary shipment. I chose another shipment and on Tuesday my product arrived fully frozen! Thank you Raw Generation! I’m very impressed with the companies conflict resolution team.