This is the second time my juices have arrived not frozen. Once before only about have of the bottles had some sort of coldness and the others were warm, but the other day they arrived piping hot and 2 of the bottles were so expanded with air by the extreme heat- they exploded before the box arrived on my door step. They are supposed to arrive completely frozen. I’m writing all of this to say- that this was NOT Raw Generations fault- but that of FedEx who instead of leaving my package on the doorstep- took it back where it sat in a hot environment all weekend. When they finally arrived on Monday- all of the juices were ruined. I called Raw Generation, who was so quick to rectify the situation, and immediately got a new shipment ready to send to me as a replacement. Their customer service is excellent. They are extremely professional. I’ve been buying from them every few weeks over the past year, and despite FedEx taking too long to deliver my package twice- I will still continue to order from Raw Generation. The juices are delicious, I always feel incredible after a cleanse, and I’ve recommended many friends and families to this company!