I understand that a company that aims to provide courses at a global level needs to be attentive and willing to make concessions and adjustments that meet the diverse cultural needs and requirements of each country. In this sense, I made a rather simple request to Red Education, which was to include the total number of hours (course duration) on the certificate. This information is quite common, frequently requested, and also provided by the majority of Brazilian companies. However, the response was simply, "No, this is not possible." I found this truly regrettable and believe that in this case, there was a lack of willingness to accommodate my request.