I had a few issues with the overall experience of this course as the registration had no communication until I reached out. I am expecting another course next week that I had been planning time to take that is now also being pushed out with no notice. The trainer dint speak clear consistent English and some of the way material was read or explained caused confusion for other course members who had no previous knowledge. The trainer was clearly prepared for specific course information but didn't have great ability to speak to real world questions about the system and software. I felt that I spoke more to my day to day work and experience than what was given from the course. The labs were good experience but lacked certain items in the manual such as SIP connections and the webrtc. I did experience issues with bugs that didn't allow for certain items to work that needed intervention from Red Education which caused delays in my experience. It would also be helpful for the lab demonstration to be a video or a trainer walk through previous than just reading screen grabs.