Initially positive experience, ease of ordering and pleasant helpful delivery drivers. The problem came after putting the beds together and finding that the mattresses are essentially student bed-sit junk, after having paid for the premium option of the "pocket sprung" mattresses. They are lumpy and so soft that sitting on the bed as a 72kg adult, the mattress flattens completely with no rebound, and I practically sink into it when lying down. Certainly not meeting the expectations of a company called "reinforced beds" and indicating that the mattresses are suitable for 2x 25 stone sleepers and are of "medium to firm" firmness. Contacted customer services to be told essentially "now you have opened it, tough". Product not as described or fit for purpose, no offer of any reconciliation from the company, computer says no attitude. I asked for a partial refund on extra cost of the mattresses, pretty fair for both parties I thought. No, no movement, I'm stuck with their full price junk. This is an example of a review that didn't need to be written, and could have been avoided with some modicum or gesture of actual customer service.