“My partner and I have invested in the Brick mattress by Reinforced Beds, and it's been a game-changer for our sleep. We've been struggling for years and now we wake up feeling more refreshed every morning. Although we are not overweight, we were attracted to Reinforced Beds for the fact their beds and mattresses last a long time. Really friendly customer service and prompt delivery. Very impressed and would highly recommend.”
“I contacted the company and explained exactly what I was looking for. They listened to my requirements and contacted the mattress manufacturer on my behalf.
The quality of the zip & link mattresses are superb. The communication from the staff was great. Delivery was sooner than expected. I would definitely use this company again and recommend to others.”
“Have ordered two firm memory foam vacuum packed mattresses with Reinforced Beds now and both have lasted for years (over 5 years now) - still just as good as good! They were both delivered express as well for free within 1-2 days.”
“Initially positive experience, ease of ordering and pleasant helpful delivery drivers. The problem came after putting the beds together and finding that the mattresses are essentially student bed-sit junk, after having paid for the premium option of the "pocket sprung" mattresses. They are lumpy and so soft that sitting on the bed as a 72kg adult, the mattress flattens completely with no rebound, and I practically sink into it when lying down. Certainly not meeting the expectations of a company called "reinforced beds" and indicating that the mattresses are suitable for 2x 25 stone sleepers and are of "medium to firm" firmness. Contacted customer services to be told essentially "now you have opened it, tough". Product not as described or fit for purpose, no offer of any reconciliation from the company, computer says no attitude. I asked for a partial refund on extra cost of the mattresses, pretty fair for both parties I thought. No, no movement, I'm stuck with their full price junk. This is an example of a review that didn't need to be written, and could have been avoided with some modicum or gesture of actual customer service.”
“I recently received a Brick Extra Firm Mattress, and wow, I am so impressed. It is so firm and supportive, I have the most amazing night sleep since switching over to this mattress. Honestly, if you are looking for a seriously firm mattress this is the place to be. Thank you Reinforced Beds!!!!!”
“I purchased a beautiful white made to order wooden bed from this company. Fantastic piece of kit, such good quality paintwork and strong slats. Customer service was faultless, great knowledge and patience. Would highly recommend!”
“Purchased a bed from this company in 2024 years later the sides are warped it creeks very unhappy unfortunately the company although polite are unwilling to rectify the issues only offer a replacement at a 20% discount suffice to say I will not be buying from this company ever again”
“Ordered a bed, the box was ripped opened and cellotaped up again. There was no instructions or fitments, no screws or bolts!! Contacted you and you said you were going to send them out on express delivery, we didn't receive them until a week later after ringing several times. When we got the bolts we noticed they were posted second class, we ask to send them express!! Also no instructions. No apologise, would never recommend...”
“My son is quite a large chap so we bought him one of their 'heavy duty' bed frame and mattress. We had it delivered in the new year and by March the mattress material had started to split across it. I contacted the company who sent an 'engineer' to have a look at it who said that they had never seen a fault like it before and that it must be due to 'misuse'! My son is 25, single and lives at home - what do they think he will do to 'misuse' it! I contacted the company on several occasions, even quoting my Consumer Rights. They refused to give me another mattress or a refund but did offer to sell me a new one for 20% less!! I would never ever recommend this company to anyone!”
“Fantastic experience. I cannot rate this company highly enough. We purchased a replacement bed for our 6’ 2” 17 year old son, playing as a rugby prop. My (not easily impressed) husband was amazed by the ease of construction and quality of the product. Our son says it is fabulous to sleep on. The delivery was within 48 hours and communication excellent. I would highly recommend Reinforced Beds.”
