I did not receive immediate confirmation of the booking until a few days after I had paid for the rental and the Insurance. Rental.com sent me a whole bunch of info which I did not read properly. Unfortunately this small print included the information that debit cards are not accepted by the car rental company. This meant that when I went to pick up the car I was told that my card was not accepted and I would not be able to get a car. I had to cancel the car rental and insurance and go to another car rental company. My advice to anyone. Do not use booking. com rental service or hire a car online. They are happy to take your money but very slow to refund you and make it very difficult for you to ask for a refund. Bad customer service.