To my full satisfaction, getting compensation was fast & simple. I bought the policy at the Rentalcover site just before my trip and the quote was the best I could get including the offer at booking.com where I booked the car rent itself. One moment, when I started from a parking lot, I damaged the right side of the car body at a curb; not a big dent but the rental company charged me quite a sizable sum considerable for my budget. Just on the spot of the car drop they provided me with a set of needed documents without any extra request from my side: the rental contract, an accident declaration, a damage assessment annex, an invoice. After return, I just added a bank statement confirming the payment of the charge. I submitted my claim online attaching all these documents which took me max 15 min. I submitted it on Friday in the afternoon, and on Monday in the morning I already received a confirmation that my claim had been approved. The money (incl. the rental company’s administration fee) was sent to my bank on the same day after I provided my account details. So despite my sadness about the accident and about the damage to the car, I got a valuable experience. For my future rent, I am certain to buy a policy from Rentalcover and also I will rent a car from a well established company with reputation as I can expect to be treated fairly and to get all proper documents without headache.