SCAMMERS!!! I purchased an insurance coverage from RentalCover.com for our Avis rental this summer and was involved in an accident in Montenegro. The other driver was at fault and I had all the police documents and protocols confirming that the other driver was responsible for the accident. I was (fairly) charged nearly $1400 USD by Avis upon returning the damaged vehicle and launched a claim with RentalCover.com. After collecting all the requested documents which in itself was quite the effort, I then had to wait for weeks for them to make a ruling on my case. After emailing them repeatedly I was told by Melissa (Customer Success Manager) that RentalCover won’t be able to compensate me and that instead I should file a chargeback dispute with my bank against Avis on the grounds that I don’t recognize the damage. I never got any explanation why they won’t fulfill their obligation as an insurance company and reimburse me for the damage charges. I’m attaching a screenshot of Melissa’s reply as reference. In my opinion that’s pure fraud: 1. I’m being told to lie to my bank about damages that I don’t recognize (clearly the car was returned damaged so how can I dispute the damages)?? 2. I have a full insurance coverage from RentalCover.com so they’re responsible for reimbursing me for the damages instead of referring me to the bank Their communication is absolutely dreadful – you have to submit emails and wait for weeks to get a reply. After putting my trust in RentalCover and losing my time and money, I would highly recommend avoiding this company!