My husband is a collector and for Christmas I bought him a 1976 Les Paul Artisan through Reverb. I paid a total cost at arrival of $7,396 USD (a several thousand dollar premium over similar guitars) based on the listing of “excellent condition with no wear, dents, nothing in its OHSC.” The order arrived poorly packaged and with the neck broken off nearly entirely because guitar case it was shipped in was not original and was was too deep for the guitar, causing all the weight to be on the neck. No other packaging. It had many additional dings, scratches and modifications. I received no help from the seller (who ghosted me right off the bat), no resolution from Reverb, no refund and no insurance to cover it since the packaging was at fault. And even if I am lucky to collect any insurance whatsoever, the seller under insured it by thousands. First, Reverb’s buyer protection that they post all over their website is worthless. Read the fine print and you have 7 days from arrival to make a claim regardless of what the seller’s listing is. In this case the seller said they would refund the money if the guitar arrived other than as described. Obviously a broken neck, OHSC and heavy mods is different as described and is cause for a refund. Reverb’s response - they refunded $500 to help pay for the repair. Worthless since the neck is trashed and the entire value of this collectors guitar is gone. This is the first and last time I will ever use Reverb.