Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 373 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost 640 pounds worth of BTC to a scam broker and felt hopeless until I found Oliver Recovery Agency. Their team was professional, reliable, and worked tirelessly to recover my funds. I was amazed at how quickly they resolved my case. If you’ve been scammed, don’t hesitate to contact them. Email: Olivercompanyexpert 505 @𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp: +44 (7438) 6872 36 Highly recommended Mrs Oliver”

Helpful Report

Posted 20 hours ago

“Worst company have delt with in my life zero customer service besides a AI that is same thing over and over won't remove my data been 2 weeks still not heard from a human besides the one that suspended account for zero reasons. Please check out all the thousands of horrendous horrible customer experiences reviews and bbb and why 3rd Google search is how to delete app. Sad only california has protections for data but still abusing my rights. If like to join Facebook page reverb sucks for grouping experiences and reviews. Was on site less than week and sold a 1968 d35 4800 martin and then just ended listing and suspended account . Site was super glitchy think was reason removed cause only 2 pics got downloaded and was first day on site when got home to fix and direct buyer was removed and won't let me relist spend 4 hours trying to correct and get buyer his guitar, only to get suspended and site just goes in circles never able to do anything. I'm and happy guy but still erks me week later”

Helpful Report

Posted 1 day ago

“I highly don't recommend Trust pilot for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in Trust pilot she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com or whaps +44 7438 687 236”

Helpful Report

Posted 6 days ago

“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, PAMELA EXPERTS for helping recover all my losses back '' PamelaExperts @ gmail. com '' am currently investing with them because they are reliable.”

Helpful Report

Posted 1 week ago

“After 3 successful trades, I got scammed £25, 000 cumulatively. I will advise you all not to invest your hard earned money on Reverb.com It’s all facade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help.? “ I am glad to share this insightful article of how I recovered my £87050 lost from Reverb.com and £5100 from Key markets net. I honestly didn’t believe they were scam brokers until they took all my money and denied me access to withdrawals. Reading reviews made me realize I was not the only victim. A friend of mine told me about Oliver expert (Olivercompanyexpert 505 @ gmail. com), so I did research and contacted them. They helped me a lot in getting my money back. No matter how legitimate the trading platform may seem, anyone wishing to get into trading should always conduct a legal search on the platform.you can also reach them on WhatsApp +44 - 74- 38- 68- 72- 36”

Helpful Report

Posted 1 week ago

“I recommend anyone who lost their money to an online scam or whom wants to gain more knowledge on how to invest and trade on crypto contact wiki desk support to help get your money or bitcoin back at { PamelaExperts @ gmail. Com} Whatsapp : + 1-319-429-93-96”

Helpful Report

Posted 1 week ago

““I file a complaint against this platform and get back a refund if whatever you lost to this criminals, I was able to get back 14,000$ stolen by Reverb.com visit Olivercompanyexpert 505 @ g mail.com? Allen Cross do you know it possible to get back your funds from Reverb. Com there a recovery company capable of calling that shot and getting it done.”

Helpful Report

Posted 2 weeks ago

“Item arrived broken, been in the process of getting a refund for two months thus far despite full proof. The website seems to favour the seller in these situations. I am having to wait while the seller files a claim with the courier as opposed to sending the item back to them first and receiving a refund.”

Helpful Report

Posted 2 weeks ago

“Could’nt make an offer on a item. Customer wouldn't help. Im finished.”

Helpful Report

Posted 2 weeks ago

“Everything with this site is a nightmare. First purchase arrived broken. I was told credits are the best solution. Tried to use credits, then waited for a refund because the item was out of stock. Then I bought just anything to resell on eBay since no refund was coming. Then I get a message my password was compromised and trying to change it, each URL was bad. My God. This place is a scam. Run far away from it. Delete your card # before deleting your account because I’m sure there will be problems there too.”

Helpful Report

Posted 3 weeks ago

“They try to harvest sensitive data to sell them to data broker and or criminal?! They ask me my passport copy to finalise my transaction! what to hek is that, credit card provider already verified the transaction! Really shady business Will never use Reverb store again!!”

Helpful Report

Posted 4 weeks ago

“Use to be a great place to buy and sell. No longer as they are all about how much they can make. This has turned sellers into angry people who at times just don't like answering legitimate questions. I have experiences some sellers who vent their s@##t personality via email. So in closing F reveb.com.”

Helpful Report

Posted 4 weeks ago

“I sold an acoustic guitar on this site on December 1, 2024. Payment was made on Monday December 2, 2024. The payment was returned on December 5, 2024. My bank confirmed this. Reverb claims they have not received a bounce back from my bank and will not reissue funds they do. I have sent them notarized ACH from my bank First Horizon Bank several times with no results. They continue to ignore this information and claim they have not received a bounce back of the funds. It APPEARS they are trying to steal my money. Just my humble opinion.”

Helpful Report

Posted 1 month ago

“Worst customer service I've ever seen. Bought eastman e1d back cracked in three places about ten days later. Impossible to contact customer service. Buyer beware Never again”

Helpful Report

Posted 1 month ago

“Unfortunately you can't give them a Zero review. I will be contacting the government till I find an agency that will shut these people down. I sold an item they refuse to pay me not unlike many others on this site. Do not use Reverb you will get screwed”

Helpful Report

Posted 1 month ago

“Worst online shopping experience of my entire life.”

Helpful Report

Posted 1 month ago

“Purchased a bass from them. Been a week and no info on shipping. Cannot talk to anyone on phone. Directs you to a chat line that is probably automated! I will never do business with this scam again, and I suggest no one should!!!!!”

Helpful Report

Posted 1 month ago

“Horrible customer service. Bought a cymbal 4 hours away from me. Took 13 days to get to me it was too late it was present. I refused the order and now 15 days later still no refund. I will never use Reverb again. Warning to the buyers!! Gonna be contacting Better Business Bureau to file a complaint on them.”

Helpful Report

Posted 1 month ago

“I bought an instrument on reverb last year with no problem. Selling is a different story. I sold my instrument without providing my bank account - I don't want my bank account information floating around and I was naively thinking I could ask for a check. Well, no. So I opened a separate bank account after the item sold and provided that account info. No payment. First they implied they had paid some other account, like I had given them the wrong account number. Then they implied that I had already been paid and was scamming them to get paid twice. Then they put the $ back in the reverb payment account, but still they have not been able to transfer the payment. The instrument was sold over a month ago. Reverb's customer service is via email only, and customer service reps apparently can only communicate with the company via email, so every response requires another "1-2 business days" turnaround. Mostly the customer service messages just thank me for my patience, so that's really nice. I will never use them again.”

Helpful Report

Posted 1 month ago

“Twice I've tried to buy from reverb. Both times they charged my card and then cancelled my order, only to have to wait for my money back. I will never try to do any business with these people again. What's the sense.”

Helpful Report

Posted 2 months ago

Reverb.com is rated 1.2 based on 373 reviews