Bought a $3000 new model ESP guitar from this site as I had many other items. The item was listed as a pre-order and when I asked the seller when it’d be available he says April. I thought ok, I’m ok if it’s a week or two late in a worst case scenario. Fast forward.. one week into May I ask where’s my guitar? Took the seller a while to respond but says guitar is coming soon.. I kept asking and now it’s getting to July and no answer from the seller.. I ask the seller for a refund.. no response. I contact Reverb thinking this is pretty straight forward - buyer ghosted me, nothing received or shipped. But no - they tell me they’ll send an email to the buyer - and “you’ll get your refund .. soon”. What?! So I give it their 4 days or whatever BS is in their buyer protection policy and hear nothing.. contact a second person about the same issue.. he says “I’ll deal with this right now so sorry”. 2 days pass.. nothing! I send an additional email being very blatant about wanting my refund back. Still nothing back. Total trash bag customer service and if you can shop elsewhere for large orders like this, I highly recommend you do so! I don’t know if I’ll get my money back but when I do, it’ll be spent elsewhere. Terrible experience.