Reverb used to be well operated. The founder sold it. Since then, it’s gone down hill dramatically. i’ve been a customer since the very beginning and they no longer value customers. They completely disabled telephone and after hours support and it’s nearly impossible to get anything more than a return email or a char session. The chat sessions are condescending and patronizing and they do not resolve issues very well. Their billing is screwed up and they do not send invoices. Rather, they just suspend accounts. It keeps getting worse all the time.