Tips for using Reverb: 1. Do not fall for requests to take the sale offsite. This is a scam 99% of the time, and against Reverb's ToS 100% of the time. 2. Do not buy from 0 feedback sellers who only accept PayPal. Scam. 3. When I sell an item I buy my shipping labels through Reverb. This way you get paid as soon as you print the label. 4. Be persistent with customer service. No, their support is not very good, but the squeaky wheel gets the grease. As on most of these rating sites, people are big mad about their own errors, or that they didn't understand the ToS. Reverb has plenty of issues, but it's still better than Craigslist or Ebay. I swear that most of these reviewers have also been victimized by the Nigerian Prince email scam. Get smart, don't get scammed.