Australians -- and quite likely buyers from most other countries -- should NOT use Reverb anymore. Period. Over the years I have had shaky experiences with Reverb. The last week has been a game-changer, and I will never buy from them again. This is not just a comment on my experience. This affects buyers everywhere. I bought a guitar from the USA. We know what that looks like. We see a price, we see a shipping price, we see a total price. We click, we pay. Apart from leaving positive feedback for the seller when it arrives, that should be the end of the buyer's involvement in the transaction. It is called buying something in "good faith". However, the seller advises that they now cannot proceed with the transaction using Reverb. They could get quotes for FedEx and DHL, which greatly exceeded the cost of the guitar (which in itself was not a cheap one). But they cannot see any UPS or USPS options. I have done this many times, so offer some advice, but there seems to be something wrong at Reverb's end. So I contact them in chat. This is the summary. If Reverb wants to counter these comments, they should remember that they have sent me the chat transcript, so I reserve the right to reveal those comments. The take-away from the chat session is this: *** Reverb do not now offer USPS or UPS shipping to Australia (and, presumably, elsewhere) *** They will not tell you this. They will not tell the seller this. You will simply see a shipping price which corresponds to the shipping rates for, say, USPS (to the dollar!), but they -- and only they -- are fully aware they cannot honour it. I mention that this amounts to fraud. They knowingly present a total cost that is WAAAAYYYYYYYYY cheaper than what they can offer. Acting in "good faith", we have already bought the item and paid for shipping. For Reverb, that "good faith" amounts to nothing. They got extremely detailed about how I could cancel the order. But I wanted the guitar. Yet cancellation seemed to be the favoured response from Reverb. But there's more. The dialogue with the rep revealed contradictions. First they said that Reverb no longer offers USPS or UPS. That sounds like a Reverb issue, right? Later in the discussion they said: "USPS no longer ship to Australia at this time". Ohhhhhh... So now it is a USPS (and, by implication) a UPS issue!!! It is, of course, an outrageous fabrication. When I point to the contradiction and ask which of these stories is true, they try and merge them, saying that Reverb no longer offer USPS/UPS services because those services are no longer provided by USPS/UPS. The deceit is getting worse. I also pointed out that this practice is fraudulent as they are making an item a lot cheaper than it is to buy -- AND -- the extra costs only appear AFTER the purchase has been made!!! They said they should probably change that! Oh? Ya think? Derr. But there is a final contradiction in the meandering story of why it is OK for them to perpetrate fraudulent pricing. The Reverb rep states that the seller should go to USPS and sort out their own shipping. Two things. First, I have already paid for the shipping. How has the buyer's role unexpectedly changed to one where the purchase marks the start of some hidden 2nd phase in the transaction? Second, this is yet another contradiction. The rep stated that USPS does not deliver to Australia at this time. BUT then suggests that the seller go to USPS to negotiate shipping to Australia!!! This can only be incompetence or fraud. Actually, no. The reality is that it appears to be *both*. My guess is that Reverb has some beef with UPS and USPS and so have refused to offer their services. But they still use their rates to make sales appear more attractive. The buyer proceeds in "good faith". All we know is that we are buying something, shipping costs added to the total. The seller is also acting in "good faith". They are simply using what Reverb provides as tools for the seller. Reverb is the only party that seems to think that acting in "good faith" is a meaningless concept. The entire job of Reverb is to be an intermediary. But they stink at it. Clearly. Why would anyone use an intermediary that makes things more difficult (and more expensive) for buyers and sellers all acting in "good faith"? This started a few days ago, and the lure of cheap, unavailable shipping rates has not been addressed. They have also failed to advise buyers and sellers of the mess they have created for them. You buy and you sell, and THEN you are thrown into this stew of indefensible nonsense -- but only AFTER the fact. Two weeks prior I bought another guitar from an online shop in the USA. Shipping was calculated automatically and was a very reasonable price. I pressed the right buttons, the sale went through and shipping honoured. REVERB CANNOT DO THIS! But will charge extra for it anyway!!! Do as you wish, but I would suggest buying elsewhere. Without their exorbitant fees which they charge for stuffing everything up, you will probably get a better price anyway, and the service will most likely be perfect -- as I have found quite a few times. End result? Sale cancelled. No response from Reverb yet. They don't really care anyway, obviously. Reverb abondoned us. And they seem content in that decision. It's time to return the sentiment and go elsewhere. Direct-to-store/seller works for me. There is also eBay (Reverb took off from being better than eBay but now the roles have switched), craigslist, various forums (have used Facebook Marketplace a few times), Gumtree...