Hello, It has come to my attention that Reverb is running what I would call a scam. If you do not purchase their Safe Shipping and still purchase the label through Reverb you are not eligible to file a claim if your package is damged. You are not eleible to file a claim through Reverb or with the carrier. Thats crazy IMHO I sold a guitar that was packed very well and it arrived damaged to the buyer. Of course he wants to return it. I am stuck with a damaged guitar with no recourse. Reverb customer service is non existant. I scheduled a call with them and 15 minutes before the call was to happen it was canceled by Reverb. Not sure how you can offer shipping with a carrier and refuse the benifits. Has anyone else had this issue with Reverb?