After making two purchases and one sale in 2018, my account was suspended in the five years of inactivity with absolutely no explanation. Supposedly due to a “violation of terms or suspicious activity”. There is no way to successfully contact them for answers. Emails to the company will be met with a bot response claiming that it won’t even reach anyone, and account suspension apparently cannot be discussed via their live chat support. Customer service is virtually nonexistent. Buy your music gear on eBay, Amazon, Sweetwater…literally any other company is 100% worth doing business with instead. F*ck Reverb.