I bought an instrument new from one of their sellers, $5,770.00 AUD purchase. It arried with manufacture defects and did not arrive with a case for it as detailed in the ad's promo video. Asked for refund or partial refund. They tried to fault me for it. When I went to PayPal for intervention their email to me stated "I have to note, if you file an erroneous dispute on our site again, this will affect your account status." I will not be using this site again. Futher to this if you have a complaint they give you 24 hours to respond or they close the complaint, but they give themselves 3 days to respond to you, Very poor customer service and attitude.