Let's say I NEVER leave bad reviews for companies I like but this will be my first exception. I write this on September 6. On September 4th I added tracking information for an item I sold. In the website there's a disclaimer saying that it takes "Up to 2 business days" to get paid for a sold item on Reverb.com after submitting tracking information, when really after spending an entire morning/afternoon trying to get help from customer support you learn that it is not really 2 days but give or take almost 5 BANK BUSINESS days... and the payment hasn't been released to the bank... Today it is Friday and of course I will have to wait until monday for the payment.... even though the item has already been delivered and it is within the supposed window to have the payment release to my bank. When I tried to contact support to see if they could process my payment or find some type solution, I basically had 2 agents end the chat before they decided to consult with their accounting department or do something about it, basically leaving me in the dark. I am leaving this review in case you're trying to do serious business and believe in the timelines that they provide without having to read a separate legal dislaimer. Found in some dense support forum no one will read except when you run into trouble. I will try to contact support upper management at Reverb to have them amend that disclaimer or add additional information for us users who are calculating timelines. When you have a transaction that's thousands of dollars deep held hostage, it is not a nice experience for any customer.