I bought an instrument on reverb last year with no problem. Selling is a different story. I sold my instrument without providing my bank account - I don't want my bank account information floating around and I was naively thinking I could ask for a check. Well, no. So I opened a separate bank account after the item sold and provided that account info. No payment. First they implied they had paid some other account, like I had given them the wrong account number. Then they implied that I had already been paid and was scamming them to get paid twice. Then they put the $ back in the reverb payment account, but still they have not been able to transfer the payment. The instrument was sold over a month ago. Reverb's customer service is via email only, and customer service reps apparently can only communicate with the company via email, so every response requires another "1-2 business days" turnaround. Mostly the customer service messages just thank me for my patience, so that's really nice. I will never use them again.