I'm relieved to find that I was not the only person who was surprised by the charge of "auto-refill," which first happened to me in January, but I seriously had no memories about this being an "auto-refill" practice when I got my first order confirmation in December. In fact, in the email confirmation nothing was mentioned about "monthly", "auto-refill", "modify or cancellation..." at all. You would think, given all the monthly-base businesses nowadays, such practices will be made clear to all customers. But no, REDMD failed to do so. In January, I bit my mouth thinking I must have missed something, which to be honest I rarely do, in the order process back in December. Still, when I saw the unwanted charge, I got around the system and found out the steps that I could take to modify the prescription, which I did. Last night I noticed another charge for the so-call "auto-refill" so I logged in to change my order details. Only this time, I received a cancellation email notification, which I did not receive when I did it in January. I also immediately called the support (866) 294-3772 and spoke with a friendly person, who said there was nothing she can do to refund the charge. She offered to have her supervisor to speak with me and I appreciated her help and asked for a case/reference number, but she said she can't give me one. Didn't hear back. Five hours later, I did find time to call back for a follow-up. Now I have talked to another nice staff who patiently listened to my situation all over again and has been trying to find a supervisor, only to no vain. She said they currently have limited staff and don't have supervisors on the floor. I said I'd rather hold. 36 mins have passed since the second staff picked up my call. I wish things would have gone better.