Brought sound bar with extended warranty the item broke down taken to the local store been told it has to go back to manufacture I asked twice to make sure phone 3 days later and was told it’s with there repair centre not with manufacturer and tried to say I got my wires crossed and said it was a trainee and it was not it was a store manger with 10 years experience and then after 10 minuets on phone says sorry this store is misleading customers I did ask twice my friend came with me to carry the item I am vary disappointed in richer Sounds store as I shop there for more than 10 years