I saw a pair of Wharfedale Diamond 9.0 speakers advertised on Richer Sounds' website for the great price of £39. After checking the specs and reviews I knew they would be just what I wanted, so went off to the Southampton store to buy them, as they were store purchase only. On arrival, one member of staff was already talking with a customer. I had to wait some time for them to finish, and there was no acknowledgement that I was waiting. At one point another staff member came to the counter, but instead of serving me, looked in a drawer for something and disappeared again. Eventually the first staff member and the customer finished their conversation but instead of turning to me straight away, the staff member seemed to be engrossed in his till screen. Eventually he asked if someone was already serving me. He must have known I wasn't being served as he'd seen me standing there for 10 minutes. I asked for the speakers, and he then started quizzing me about what I wanted them for, had I heard them, was I aware Richer Sounds sold a whole range of speakers, and did I understand that he had not specifically recommended these speakers. I got the feeling he was keen to sell me something more expensive, and it was done in a clumsy and irritating manner, particularly after having to wait and being ignored. I left feeling that perhaps Richer Sounds is a store for hi-fi buffs with big budgets and lots of questions, but everyone else is looked down on. Not a positive experience at all.