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Iqbal Anwar
We bought a Sony 49xe9005 in March this year from the time we had this Tv we were having problems setting everything on this system would take time the worst problem with this Tv is connecting it to the internet and the chrome cast absolutely rubbish if I had cash to burn I would throw this junk in the skip and buy a Panasonic,This Tv would just drop out of internet connection and then it would take forever to connect again I did everything by the book from disconnecting the Tv from the mains rebooting the system and factory resetting the Tv what a nightmare I even contacted BT my internet provider I cannot Thank them enough the signal on all of my tablets my desktop and printer and my google chrome cast which is connected to a basic not even a smart Tv upstairs in our bedroom the wi-fi signal is going through the roof my BT router is placed down stairs in our living room and that’s where the Sony Tv is.I contacted Richersounds on a few occasions and to be honest with you they do not care we payed £1000 for this Tv what a bad buy the main thing that attracts customers is the 6 year warranty that’s about it We have had this system for 9 monthsWe are so disappointed we have had no joy at all with this Tv Even when I contacted Sony I explained the problem to them and then I even had to go through the whole thing of rebooting and resetting the Tv again although I registered with them as soon as I bought this Tv they still wanted the model number the serial number copies of the purchase receipts including V.A.T numbers what a load of nonsense did they think I bought this of the back of a lorry I contacted Richersounds they said it’s standard procedure they need to know what the problem is so they could get the necessary parts and fix the problem on site in your home not like most companies would come and take the Tv away for repair but Hello,what did Sony do they took the Tv away because they needed to know what the problem was they returned the Tv after a week since We’ve had it back we have new problems with it all of a sudden a red screen with lines running across with a loud distorted noise that would make you jump picture pixelation the Tv turning it self off a pink coloured screen the Tv switching off and the stand by light flashing in orange or red,please please do not buy a Sony.
6 years ago
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Richer Sounds has a 3.4 average rating from 155 reviews

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