Appalling service. I bought a TV from Richer Sounds, arranged date and time for delivery. It failed to arrive at scheduled time. I lost half a day’s pay waiting for their delivery. Cancelled order, and requested refund. No refund after one week waiting. Numerous phone calls later and despite "promises" from Richer Sounds that I would be refunded I still haven't been. This is the second time this has a happened with Richer Sounds, I unfortunately went through the very same process last year- buying goods from them- failed to arrive at allocated time, then me spending weeks trying to get my money back. I suppose I should have learnt from my initial experience. But perhaps others will.