I will no longer be taking my custom with Richer Sounds anymore. They are happy to sell you defective product but resist to offer you a further replacement after three faulty TVs (within the 6 Year Warranty Guarantee), or a refund. After 2 years with my LG 55EG910V TV, it began to exhibit defects such as 8 dead pixels and severe vertical banding, along with switching itself off randomly after 30 minutes or more. This occurred in November 2018. After taking numerous photos for evidence so Richer Sounds could send an engineer out to replace the panel, and running various picture tests/pixel tests (which was ineffective of improving the issues) on the TV, the second panel exhibited awful pink tinting to the right side and left side of the screen, as well as green tint in the middle of the screen, whereby none of the colours were uniform. I was asked again to submit photos for review, and the one of your colleagues on the line tried to suggest my my new, premium HDMI cable must be faulty, or something connected to the TV is faulty. The tinting was present on all devices and also freeview. Upon my second replaced panel, the screen exhibited even worse tinting and extremely severe grey uniformity. I had the engineer provided by Richer Sounds come out yet again in February 2019, who took photos of the defects but claimed that this is normal and is within the ‘manufacture specifications’ (when it was not before, and was previously considered as a defect) and it would be unlikely another replacement or a refund could be issued. He did say that I should receive confirmation regarding the final decision on the photos he submitted for review, and did confirm that the pink tint was very noticeable and distracting. But alas, I did not receive any further confirmation or decision regarding the photos via email or telephone. Well, that’s £1,399 down the drain. Richer Sounds’ 6 Year Warranty Guarantee means nothing. They are happy to sell you defective TVs, or replace them with far worse, defective TV panels, and claim that is normal, and you should put up it.