Shopped with Richer Sounds for over 20 years now, each year the service has gotten noticeably worse. In days gone by they were easily the cheapest and offered the best guarantees but many other shops now offer similar packages. What's gone down hill awfully though is the customer experience and the after sales, want to demo a £1,000 TV, no, because they won't open a box, trial a 4k TV with an SD source, no. Find a fault with the tv, spend months emailing customer service who take a week to respond and just ignore all of your comments in the last mail, yes. It's a real shame but Richer have finally turned into their competitors.