We purchased our tv in March last year after shopping around. We opted for richer sounds based on a recommendation and due to their extended warranty. From the get go the tv didn’t work well, and would freeze on a regular basis. The only way to get it working again was to unplug at the mains and start again. We tried going through technical support but the problem persisted. Eventually we rang richer sounds and asked them to fix it under our warranty to be told we had to go via the manufacturer who said they’d take it away for a minimum of 7-10 days to repair it during which time we’d have no replacement. We questioned this with richer sounds who said they’d give us a courtesy tv for £200! Eventually and after much deliberation they offered to take our faulty tv as the deposit and gave us a courtesy one. Our tv is a 50” smart tv and they gave us a 32” which quite frankly looked ridiculous, but worse still when we got it home and set it up the smart features didn’t work! We rang immediately to be told they’d never give out a faulty tv and more or less accused us of lying. They also said that after a whole day of using our faulty tv there was nothing wrong with it and we’d made that up too. We told them it didn’t happen every day but might happen five times on some days, but again they were having none of it. The manager on the phone was quite frankly rude and defensive, not remotely sympathetic. We’ve driven a 20 mile round trip twice this weekend and sacrificed time with family. Who would do that if there wasn’t a problem? We’re so disappointed and feel at a loss now, and have been left with the faulty tv after all. Appalling.