Oppo UDP-203 Ultra HD Blu-ray Disc Player: developed several faults just before the end of its 2 year warranty. After a couple of chats with Richer staff, I decided to continue using the player (my choice and something of a gamble on my part) because the problems occurred very rarely. Gradually, the faults became more frequent and severe, eventually rendering the player unusable. This took me into the long period of covid lockdown. I explained everything to the Watford branch manager JP, who said that once the branch reopened I could bring the player in to be looked at. JP assured me that because the player was only just out of warranty, they would sort it out for me and that they wouldn't quibble over such an expensive item that was only a few weeks beyond its warranty period; Free of Charge. Many months later (because of lockdown) I took the player in for analysis and repairs by their own engineers (no 3rd party dodgy outfits here). It turned out that the player had a faulty component(s) and that the entire Logic Board was replaced and successfully tested. A few weeks later everything was fine and I picked up the player. Many thanks to JP who was true to his word, and to his staff for exceptional customer service.