For an online retailer, Rieker does an extremely poor job of returns, exchanges, and refunds. There is no way for a customer to check their size for sure before ordering. I ordered the size i typically wear in other brands but it seems i need to size up in Rieker. When i tried contacting customer service over chat (please do away with the chat functionality if you do not have someone monitoring it regularly, it is annoying to wait for a response in a chat window), over a period of two hours, agents sent me scripted emails with a link to the return policy saying the customer bears all costs associated with a return. And that there was no way in which they could help with exchanges. For a company of your legacy and stature, you can do better than nickel and diming the customer. Please show some grace, a return shipping label is not that big a thing to offer and build on your Website, especially if you dont intend to sell widely through common brick and mortar retailers. Honestly, i feel stupid to have ordered directly through your Website.