Would give them a 0 if not for the design and comfort of the shoes which are both excellent. Customer service is atrocious. Sent two emails to their on line address and did not receive responses to either or to the phone call and message I left. Shoes wore out in the heels after about 25 times wearing. None of my other shoes have EVER done that. Ended up contacting the store in Nova Scotia where I bought them and they tried to help, but Reiker simply called it "wear and tear" without even considering the possibility of a defect. Won't be buying their shoes any time soon for sure.