1. ROBINSONS - Very Poor Customer Service Staff was unprofessional in handling the case and replying to Customer. Staff made assumptions of the Customer when the Merchandising Team had arranged with Supplier to perform Service Recovery. Staff also failed to understand the information provided by Customer. Lack of Acceptable Liaising, Communication and Business Writing Skills. 2. SUPPLIER - Poor Product Presentation, Very Good Service Recovery Cap & Nozzle was missing, but Staff was quick and professional in performing a Service Recovery within 1 day of reporting. 3. QXPRESS - Very Poor Delivery Service Deliverer delivered the Perfume after stipulated hours (10:36PM) unlike what was being alerted by Aftership, miss-called me as I was sleeping, and left the Perfume AT MY WINDOW, when I neither instructed this nor requested for Contactless Delivery. - Very Poor Software Integration Alert was only activated on the day of Delivery, unlike what was listed on Robinson's website, defeating the purpose of having the function. - Very Good Customer Service Staff called me to check if item was delivered, but I was unaware, till I checked my Sliding Windows, and found the Perfume "hiding" in between the Window Panels.