You put in a great effort to sell your products online. Well done website! A bit slow using hp though but overall okay using laptop. Your customer service replied the next morning. Very happy to get the answers I want. Thank you. Supplier delivered a new luggage very fast. And provide information how to claim if damaged overseas. Happy. Well done. But antler luggage luma 28inch is put to test now because we are traveling on a budget self tour. When I returned to Singapore on 15 Dec, we will know better if Lima can without the budget tour handling or not. You have many competitors selling similar products that we can see and feel. At a very competitive price too. Already some parts of the luggage is dented and the lining curled up/out.