While the online purchase and delivery was a breeze, I have my reservations on the 7 sets of Hillcrest bed linen received. The actual items did not seem to match the 900-998 thread count as described. While I wrote to the customer service, the reply was unsatisfactory Quote “ We appreciate you taking time to write us your feedback to us. While these Hillcrest products have passed the quality check set by the manufacturer, we understand that there is still an opportunity to make improvements on the product's workmanship. We've shared your feedback to the brand owner, so they may consider this on the next production.”. From customer perspective, it is an unfulfilled purchase as the decision to purchase was based on the product description on Robinsons e-commerce platform. Robinson should take proactive action by confirming if the product quality matches the description, and if not, empower the customer to either have a full refund or exchange. None was offered and I felt short changed. Nonetheless, as the items were on discount and I had already opened the items, I have no intention for a refund nor exchange. However I hesitate to order from Robinsons online again as I have no assurance on both product quality and how the CSO mitigate the issue on service recovery.