I prefer to shop brick and mortar and am usually wary to spend more than $50 on most websites that I have not used but because it's Robinsons, I did not hesitate at all. The product quality and value is good as expected and that is the bar that Robinsons has set over the years in Singapore. However, the delivery was meant to be for a new home where no one yet lived. Within 2 hours I received notification of the delivery of one of my items, the towels (very efficient, but...). I immediately contact customer support to inform customer service through the chat (I believe the person's name was Carolyn). I was pleasantly surprised but yet now, (because it's Robinsons) that a real person came online immediately. I explained the situation to her. First, she was neither correct nor helpful in assisting me to figure out how to resolve the situation for this delivery. She then assured me that I would be contacted regarding the delivery of my second item, the cabinet. I was not contacted and several days later, it was just left outside my flat along the common corridor. I only knew when the delivery man messaged me with a photo of it just outside my door. I only could get to it a few hours later and thankfully it was not stolen but I am not impressed as I expected someone to call me as told and will henceforth shop with caution at Robinsons, what used to be one of my favourite stores when it was at Centrepoint. Overall, it was not as pleasant an experience as it should have been.