1. Hydraulics does not work, it only kicks in when you manage to push the bed up all the way up and when you close it, it just drops down violently. There is even a notice to tell you to keep you fingers away! If you have a king bed, it means you are the carrying bf the bed up straight before the bed will hold! I bought the hydraulics storage bed for elderly parent, how are they to use this faulty product? Robinsons found all excuses not to accept that bed is defective. 2. Bed was delivered with blackish stains and broken covering. Robinsons did not allow return instead offered $20 refund for the stains/breakage. 3. Read fine print carefully. Robinsons promise/selling point is “30 days return”, it is marketed twice very clearly in the description of the product. However, when asked to execute this clause, Robinsons said there is fine print to exclude this product from “30 days return” and it was my error for not reading carefully. I question - is this false advertising? I will not shop with Robinsons again. Used to shop at Robinsons when they had physical stores. The online version clearly delivers no customer service and falsely advertises promises and products with unclear wordings. I wonder how many customers have fallen into this trap?