A terrible experience. Buyer beware. High chair had faux rattan (plastic), yet the price of each chair wasn't cheap. The specs that showed the height of the seat from the floor was wrong and as such, I purchased them, thinking that they were suitable, only to find out upon delivery that they weren't. One of the chairs also had a glaring nick on the chair back. Upon returning to the website, the chairs were not longer available, so I suspect that those could ne previously rejected goods. But this was only the beginning of the 'nightmare'. It took more than 2 weeks of back and forth with the after-sales, generally slow to respond, and their coordination and communication with the delivery personnel was nothing short of poor. Part of the delay due to their claim that the chairs were not re-wrapped in plastic in a satisfactory cmanner, despite knowing that the customer had to unwrap to check the condition and did not have the special materials and tools to wrap it back in its original condition. It was a painstaking process to get $300++ refunded for 2 chairs. Not buying from Robinson's online again. The physical stores had seen better days!
11 months ago
Robinsons has a
4.2
average rating
from
1,941
reviews
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