I have been using RoboForm for years first on Microsoft Pc and then I went all Apple and I still was using RoboForm until there latest update. Then I could not sign into my account. I have lost all my pass words and I am locked out. I have tried to call , but you will not let me talk to a person just send an email and still no response. Plus just the day before this all happened I payed $49.95 to renew my RoboForm everywhere and the day after you came out with a discount. Now you have my money and I have no RoboForm. What are my chances of getting a rebate if you can't solve the problem? If you new there was an issue you should have sent an email to all your accounts and inform them of the problem. Regards james192