Terrible customer service. A recent faulty release of Roboform deleted ALL my passwords and user names. I am unable to run RoboForm because the set up program asks me for my master password. But, the master password was deleted along with the data files. So far customer service has not been able to help. They just keep telling me to read the online files. I've done all that, but nothing works. I've tried to call, but after holding for an hour, the system hung up on me. I can't begin to tell you what a disaster it is to lose about 75 login entries. But, no one at Roboform gives a damn about a problem that they created. I have been using Roboform for about 8 years, possibly longer. I will never recommend this program to anyone. It' a total waste.