We booked a Vietnam/Cambodia river cruise in March 2021 and paid £1500, due to travel in March 2022. Then in December 2021 we were told we would have to change the dates due to covid, this was changed to October 2022. 16thJune that year, full payment was made, totalling to nearly £6000. 6th July, only 3weeks later, received an email to say APT were suspending sailings till the following year. By this time we decided to get our money back, were told, normally takes 3-4weeks but could take up to 8. One month goes by, heard nothing, was fobbed off when calling,so a week later decided to contact APT direct. They told us due to an error on their part the refund had not been processed and would be dealt with right away. Two weeks later, heard nothing, rang ROL, was told a cheque had been sent 10days earlier, not received, later to find out cheque had been sent to my old address, even though had been informed of new address. Asked for manager, none available. Asked why a cheque had been sent for that amount, not even informing us or sending recorded delivery. Assured a call back, two days later no call back, rang again to be told the money owing had been refunded to our bank. Didn’t even let me know this was happening. I cannot judge for a cruise but I certainly think the treatment received trying to get our money back was diabolical.