I ordered a beautiful linen tower at a good price. The only problem is that it didn’t arrive, notwithstanding my having been given 4 delivery dates over 2 months. Then it arrived without notice. The customer service people were pleasant, but they have no authority to make decisions. It was then referred to a supervisor who tried to untangle the whole mess. She gave me a further price reduction. Finally she referred the matter to her escalation team. A fellow named Shawn I. contacted me. He asked me for a few days, because he needed to look into it and said he wanted to make me happy. He came back to me as promised and gave me a further significant discount. I’m now shopping at Rona/Lowe’s again. I understand the frustration of so many who’ve posted on this site. My suggestion, if it’s not working with customer service, ask to go to the escalation team. I’m more than pleased with my resolution.