RONA Reviews

Name: RONA
Rating: 1.74

1.7 Rating 467 Reviews

18 %

of reviewers recommend RONA

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Metrics

1.7

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Ordered cabinet with install from store in Kanata Ontario Installer took incorrect measurements or designer took down wrong Delivery showed up in my driveway NO notice co call no email like they said they would Had to help delivery guys get pantry in house - too heavy for them After day one installer left cabinets unlevel, not plumb After day two installer left cabinets unlevel , not plumb,not sure to each other Used cardboard from cabinet packaging and screw box for shim DSM said card board is good to use since he saw it on internet... ya ok Cabinet had only 1 screw holding . Missed stud with other screw Cabinets not secured to each other Used 1 drawall screw to fix to other cabinet Didn't use hole saw for back of cabinet for plumbing stub out I can go on.”

Helpful Report

Posted 1 week ago

“During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist!”

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Posted 2 weeks ago

“Orderd a cabinet online. A month later, all we get is 'we don't know where your package is. Call Purolator '. Dead end with your shipper. That's not our problem. It's yours! We want our money back, for a product we never received.”

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Posted 4 weeks ago

“The manager at Rona ( near the Costco in Windsor) was incredibly helpful on helping us find a Christmas tree. He went “ above and beyond” and provided exceptional customer service!!! I have nothing but wonderful things to say about him, personally, and his store in general!!!!”

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Posted 4 weeks ago

“Peter Durzo was very helpful at the castlefield location and I was able to find the perfect dishwasher for my home after my old one but the dust!”

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Posted 4 weeks ago

“I ordered a $3000 shower kit to be delivered.December 5th. It's now Dec. 16, and I still don't have it. It's holding up a renovation project that was to be done by christmas. They use Day & Ross to deliver who have proved useless at solving the problem. Never again”

Helpful Report

Posted 1 month ago

“Buying a trailer from Rona is a night mare as when my trailer arrived in Kelowna I was promised by the shipper it was coming but it did not then they promised my weekend but still it did not Trying to get answers I was only placed on hold and sent to several departments with still no answers Then finally was told it was the weather which caused the delay and then again told it was in transit but to my recollection the trailer was in town ????”

Helpful Report

Posted 1 month ago

“Bought an Equator 4600 Model washer / Dryer combo in October 2024, after 4 uses washer is showing an error code and is no longer working. The issue I am having is with the service dept of this washer, I keep getting the run around. I have sent a pic of the error code, + 2 other emails as well as spoke to the service dept on the phone. I have of as yet got an email stating when a service individual will come out.”

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Posted 1 month ago

“I received excellent service from Armando at the Brampton north location. He was very professional, helpful and knowledgeable. I left reassured with the purchase of lights I made.”

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Posted 1 month ago

“Customer service terrible. Called the Ancaster store….disconnected multiple times, transferred to wrong department….when I spoke to a person she was rude…when I suggested I would give a bad review she said it didn’t matter…”everyone knows what customers are like” and if I wasn’t nice she could just hang up or transfer my call…given this is store policy and rude or no customer service is justified as the customer is the problem I don’t see much chance of improvement….where not to go anymore”

Helpful Report

Posted 1 month ago

“Ordered online a snowblower. Date of delivery was Nov 23rd. They did not even process my order until Nov 28th with new date of deliver for Dec 2. Late last night they posted weather delay. Not sure how it takes over 2 weeks by ground purolator from Ontario to Saskatewan. Not blaming the courier as it took over a week for Rona to create a shipping label!”

Helpful Report

Posted 1 month ago

“I ordered online a Greenworks leaf blower . The item was advertised for $67 + tax. Being Black Friday the item arrived the next day to my surprise. However when I opened the package the only item included was the leaf blower and not the battery and charger as shown clearly in the ad photo. I thought that I must have miss read the advertisement and the battery and charger were not included but no there they were as clear as day pictured in the ad. I called Rona to complain and what I got from them was leaf blower only and you can purchase the battery and charger separately. To which I replied no thanks I want what was advertised in the photo .... a Leaf blower and the battery charger. I looked at their ad again and in the description it says something about leaf blower only. Well I would assume that the battery and charger is part of the leaf blower. What good is it without them . The blower by itself is useless without it. It's like buying a car and it has no engine. I spoke to a supervisor and she would not agree that the advertisement though very clear did not include a battery and charger . She then offered me some kind of gift card thinking that was helpful. I replied why wont you just stand behind your ad and picture and that it was not my fault that your had was flawed and disceptive. I then told her that this issue was going nowhere and I'll return the item and not dear with Rona anymore in the future if this is the best that they do for customer service. Stewart Neil 70 Maplehurst Sq. Brampton , on L6Z 1J6”

Helpful Report

Posted 1 month ago

“Customer service is not their forte. Tried to price match and they said there is low quantity online and the products can be broken. I said the product is in store and I can see it, they refused to price match. at that point why have a price match policy. just say it was a gimmick to get you in store.”

Helpful Report

Posted 1 month ago

“i have heat pump from Rona Canada they are fraud the guy name is Eric came in for service he send his people to installed heat pump AC, AC work very well but in winter i am getting problem with my heater because of there installations heater stop working on middle of the night and in the morning there is a always massage that your system have issue, i called Rona so many time they said some will contact you and no one shows up or contact. very bad service.”

Helpful Report

Posted 1 month ago

“Just had a $2300 vanity delivered by Day & Ross and they wouldn’t bring it in the house. First time I’ve ever had that happen.”

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Posted 1 month ago

“Service rep Muskan went totally out of her way to help me doing things I never would have thought of. She deserves a huge bonus. No one else could figure out how to help me but she did. Hopefully now I will receive a product that will work”

Helpful Report

Posted 2 months ago

“Rona has now missed out on selling me two major appliances. A few months ago it was a washer, and the sales person in the appliance area never looked up from his computer, and today it was a gas range, and the two employees present just kept chatting to each other.”

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Posted 2 months ago

“This is for the trail bc location I would like to thank the manager Mariah for the professional service I was given In her store. She stepped in quickly and effectively in looking after my needs.”

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Posted 2 months ago

“The website offered 24 months no payments no interest in store only if you went through their credit company flexity; see associate for details. The people in the store had no idea so it took hours to set it up. When I got home I set up my online account and found out I had 90 days to pay and after that I had to pay interest. When I contacted flexity, they told me I had to go back to the store to refund it and repurchase it. I phoned Rona and they refused to do it over the phone; I had to bring the hot water tank back to the store, bring it inside, get a refund and repurchase it. I said if I had to bring it back I wouldn’t rebut it and they did not care. I will never shop there again. Home Depot is so much easier to deal with. They said to take the survey on the website and it had no questions about Rona.”

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Posted 2 months ago

“I went to RONA on St- Jacques west, Montréal, Qc. , to purchase wood, 2in×12in×8ft. Once I arrived to the cashier I asked for a tape to measure the wood. It was , 1.5in×11.2in×7.7ft. Can someone tell me please what's going on. I spoke to the manager and he said that everything in wood department it's like that. I told him that this is wrong. He told me that , this is the measurements for RONA .”

Helpful Report

Posted 2 months ago

RONA is rated 1.7 based on 467 reviews