RONA Reviews

Name: RONA
Rating: 1.75

1.8 Rating 508 Reviews

18 %

of reviewers recommend RONA

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Metrics

1.8

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a washer dryer set with pedestals. Spent over $3000. Had them delivered and the delivery people refused to put the washer and dryer on the pedestals. after calling the store and them standing around for 30 mins and it wasn’t till I told them to take the machines back they finally agreed to do it. Ridiculous as it was on our purchase papers. I would suggest if you are older purchase from a different company.”

Helpful Report

Posted 2 days ago

“What would you do/expect? Bought a shop vac from Rona. When I opened the sealed box the canister was dirty, the filter was filthy and torn and the hose had debris fall out. Took it back to Rona and they said this sometimes happens and I could get an exchange. (no diiscount) I said no, it could have been used for bed bugs, cockroaches who knows. Left my number for the manager to contact me, never did. Left 2 messages for Rona complaints and was told once again I could exchange it. Does customer service not check the returns anymore and just put them back on the shelf hoping for the best?”

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Posted 3 days ago

“Disgusting commercial. Shame on Rona. Yes, I get it, but this personifies bad taste. How about cutting a human in half instead.”

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Posted 4 days ago

“I absolutely hate, hate, hate the new commercial. It makes me sad to see the donkey crying. Some may think it's funny but I certainly do NOT.”

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Posted 4 days ago

“Edmonton area Rona no longer sells Kobalt tools. I am heavily invested in Kobalt tools. Under Lowes management and business model I enjoyed the shopping experience. Now my store had become just another Rona. Now I am back to Home Depot to fight for parking and stand in line.”

Helpful Report

Posted 5 days ago

“To start off - we had gift cards to use and they cannot be used online. Therefore we had to go in store to make any purchases. We were trying to order Landon and Co cabinets. As they are in the midst of clearing out the previous line, originally they tried to give us mismatched stock. The colour of white is not the same. Manager offered to do a whole new order from the warehouse - this was appreciated. Because we were doing one of the buy more save more events, we did a couple more orders online. I called immediately when I received notice they were in to check again about the brand/line. I was told they would again order from the warehouse and call when in. Just went to pick up. Mismatched boxes, no numbers on boxes that match up with receipts - such a mess! Ended up returning everything! So disappointing.”

Helpful Report

Posted 5 days ago

“I just hate the "half assed" commercial, which ironically makes Rona seem less than that.”

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Posted 6 days ago

“Hey Rona, Your newest Commercial featuring a donkey is in pretty poor taste. It certainly does not make me want to buy from your store.”

Helpful Report

Posted 6 days ago

“Ordered a new dryer that was over $1000 … was delivered & then told by the delivery guys they couldn’t attach our new dryer venting because we had not taken the old one off at the top where it is vented outside so it wasn’t straight forward enough for them to do it. We are both seniors so were not able to do it ourselves. Not impressed at all to have a new dryer you can’t use. Then had to pay someone to do it! Rona needs to give customers FULL instructions as to what they need to do in order for dryer vent to be installed. All we were told was to unplug it because delivery guys won’t unplug it.”

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Posted 1 week ago

“I wouldn't even give one star for the horrible TV ad showing a sad, dejected donkey being ridiculed by humans. What's the message? Beat up on the disabled? This ad hurts peoples' feelings. Make it stop.”

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Posted 1 week ago

“I would like to thank rona and the loading staff for being very nice and outstanding for the service that they gave me and my husband Rick colley thank u we will send anyone your way that we can”

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Posted 1 week ago

“Your donkey commercial is horrible, I can’t watch it, I change the channel whenever it comes on, should be on a horror flick!”

Helpful Report

Posted 1 week ago

“Your "half ass" ad is distasteful and disgusting. I am a tv producer and this add is did-tasteful and not one bit creative. I will not shop at Rona until this ad has been pulled.”

Helpful Report

Posted 1 week ago

“Shame on you for your recent half assed donkey commercial. I am completely disgusted and will NEVER shop at Rona again”

Helpful Report

Posted 1 week ago

“My bad experience with Rona, involved watching a horrible commercial involving a donkey...'half ass' to promote Rona. As an advertising initiative to promote that which Rona has to offer, I'm appalled that whoever came up with this idea, thought it was a good one although I'm sure with the backlash from those who've seen this commercial, customers or not, the purpose of showing it on TV, has back fired! I cannot believe that the person who was in charge of airing this commercial to promote the business thought it was a good idea? Wow! Due to the lack of thought re: airing this awful commercial, I will definitely think twice about shopping at Rona! The creator of this commercial should be ashamed!!!!”

Helpful Report

Posted 1 week ago

“Beware of RONA renovation department! This is a warning for customers who are doing the small bathroom renovations such as the vanity top replacements. They have a quite bad contractor - Mr. Marble which turned out to be a total disaster for us. We ordered a very small vanity top last December at the Rona's East location and ended up returning it and requesting the refund last month. Not only that we were sidelined with our order which took weeks to fill, we were mispresented with the marble sample in the store which didn't turned out good in our bathroom (it didn't show big, ugly smudges that were part of the design). After we complained about that we had to wait another month to make another vanity top. The marble design didn't turn out good this time either plus the sink was installed in a sloppy way, out-of-center with a glue showing. It was obvious that the quality control was lacking there. So, very disappointed and frustrated we had to return the whole thing losing our money on installation. RONA might be doing a better job with big projects but don't go with them when doing a small bathroom renovation. They will sideline you and make you wait weeks to complete the project. Find another contractor in town and there is lots of them.”

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Posted 1 week ago

“The half assed donkey ads are dreadful. I would never shop at Rona again. You should be ashamed.”

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Posted 1 week ago

“We ordered a sliding glass door for a closet. When it arrived it was damaged so we let Rona customer service know, sent them pictures. They told us to get rid of it. I told them we would need a truck and pay for the dump so they offered us $45 which was not enough. I asked them if we would now get a new door and no one seemed to know anything about it. This was all happening in February 2025. We first ordered the door in January 2025. After several calls to Customer Service, one of their workers told us a new door was on its way. We found someone to take the old door off our hands but suddenly were told RONA was coming to pick up the door, which they did. I called Customer Service for the 15th time to find out when the new door was coming. We were told there was no door coming. We are now into April. Called again. Someone there seemed to know a new door had been ordered and would be delivered soon. The freight company would call. I asked for the freight company’s number and called them. Yes they would deliver on Friday April 4. Phew, at last. Then we got a call on April 4th to say Rona had not delivered the door to the transport company so there would be no door for us. This is completely unacceptable so I called Customer. Service for the 16th time and asked for a refund. We were then sent an email that the freight company had been calling us but we weren’t answering or picking up their calls for delivery. This is the worst service we have received. Customer service has been unhelpful and we don’t have a door or refund or solution. Can this get any worse!!!”

Helpful Report

Posted 1 week ago

“PLEASE remove the Donkey Ad, totally sad, insensitive, it's disgusting...so bad we change channels...Shame on Rona.”

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Posted 1 week ago

“your commercial using the deformed donkey causes me to change the channel instantly. Good PR? I think not. Its borderline bullying. Please lose it. I could say more but language would not be appropriate. I used to really like your company.”

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Posted 1 week ago

RONA is rated 1.8 based on 508 reviews