RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“I went to RONA on St- Jacques west, Montréal, Qc. , to purchase wood, 2in×12in×8ft. Once I arrived to the cashier I asked for a tape to measure the wood. It was , 1.5in×11.2in×7.7ft. Can someone tell me please what's going on. I spoke to the manager and he said that everything in wood department it's like that. I told him that this is wrong. He told me that , this is the measurements for RONA .”

Helpful Report

Posted 2 weeks ago

“I have been shopping at Fleetwood Rona for many years now. I am not angry contractor nor a skilled DIY guy. Every time I go there to buy something I think I need to do something at home I ask for advice and assistance. Starting from the station at the entry they listen, clarify, give advice and directions, sometimes call for someone who is specialist in the matter. Over last couple of months I experienced it several times. I also noticed few other customers like me asking for advice. Every time the response is professional and attitude friendly. Greg the manager, Annette, Nidhi, and Nisha from the front desk BRAVO and THANK YOU!!”

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Posted 2 weeks ago

“The website is awful. It’s impossible to refine your search results to find what you’re looking for. For example, enter dehumidifier. I get 115 results which include air purifiers, humidifiers and chemicals.”

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Posted 2 weeks ago

“Customer service sucks. Young kid on his phone, asked a question about finding a part, he said I don't know, maybe isle 43 and went back to his phone. Lol”

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Posted 3 weeks ago

“So far behind Home Depot. Does not provide option for electronic receipts and the Customer Service Desk at the store cannot produce duplicates even when you provide dates of purchase. Lowes wasn’t the greatest in this regard but the takeover by Rona has only made the situation worse. For ease of doing business, I will no longer shop at Lowes !!!”

Helpful Report

Posted 3 weeks ago

“I shop at the Rona on Gardiners Road, Kingston which was formerly a Lowes. I was shopping for some deck chairs when I met the department head, Andy. He gave me an excellent price for the chairs and unpacked and helped load them into my car. He gave the BEST customer service I have received in a long time. I will definitely continue to shop at this store and always look for Andy.”

Helpful Report

Posted 1 month ago

“I bought hand rail stairs from Rona Laval and classic colonial from Rona+ Laval on wednesday 9 october in the afternoon, but the sizes didn't fit so i went back on thursday morning at 9 AM to send them back at Rona Carrefour,I dont know why i had to spend 45 mn waiting the employee to check the product to be able to return it (a product that i bought yesterday), and then she asked me to return the Classic colonial to Rona + Laval because it is discontinued on her site and i can return it, so I went to Rona+ they refused to return the product in the beginning because I told them the story, but they persist to refuse the refund, I told them that the receipt doesn't mentioned final sale and by the law they have to return the product, 15 mn of stress and discussion with many employees, then finaly they make the refund. it is the horrible place I ever saw. even they do not deserve one star , but star below 0. Rona retour est la pire expérience qu'un client peut faire face , et une étoile est trop pour eux il devrait avoir une étoile négative en dessous de 0.”

Helpful Report

Posted 1 month ago

“In the last two months have had two bad dealings with Rona at Park and Tilford in North Vancuver. The firs one was early November 2024. My wife and I went in to buy a new freezer. We found one bought and paid for it. When we got home we got a call saying they did not have it and tried to upsale us. We cancled the order. Then on Oct.3,2024 I went back to the same Rona looking for a new dishwasher. Once again found one, bought and paid for it including delivery, installation, and removal of the old one. The delivery date was set for Oct.9,2024. On Oct.8 I received a call from Rona to reschedule. I told the person that I would not reschedule as the installers were all ready booked and paid for, as well as I had booked the 9th off of work to be home for the delivery. I was told our dishwasher was still in Calgary and it was impossible for the delivery. I responded that it is not my fault and they need to fix this. I was then told if I didn't like that I could talk to the manager. I said fine put your manager on. I was promptly disconnected. I tried calling back to there customer service 28 times. Of those 28 times the phone was answered 5 times. Of those 5 times three were to the appliance department which were not answered. One was to the store manager where I left a message. After about 2 hours I tried again asking not to be transfered but to have the store manager paged, after several minutes the phone was again disconnected. Finally I was so frustrated I drove down to the store. Once there I asked customer service for the store manager. About 5 minutes later the customer service rep comes back and tells me the store manager is on a conferrence call. A few minutes later a floor manager appraoches me to ask about my problem. I explain everything to her. Her reply was I should email head office. I asked for the order to be cancelled and our money refunded. She agreed but was very indifferent, did nothing to try and remedy the problem and make a customer happy. As for the stoe manager it seemed to me he just wanted to avoid the whole situation. And has not even returned my call. To me he is a lousy manager and a coward to hide in office and let his employees deal with the problems he should be. I will never shop or step foot in Rona again. And they got a one star rating only because I could not give them zero.”

Helpful Report

Posted 1 month ago

“Purchased item from Rona.ca online and was billed $101 from fedex for duties cause item came from US called Rona multiple times regarding this problem and was assured all times that the duties would be covered and still to this day nothing was paid ,for future i will never purchase anything again from them and will give my business elsewhere like HOMEDEPOT,HOMEHARDWARE”

Helpful Report

Posted 1 month ago

“Although it has been a couple of months, my wife and I still feel compelled to rate Bev in the Garden Section at the Ancaster Rona store. Bev was pleasant, professional, patient, very informative and accommodating with our needs and our concerns. She educated on a few topics that we were ill informed on in the past. If every store had a human “Bev” in every department, there would not be the lack of Customer Service that is so prevalent in so many industries. Thank you, Bev!!!”

Helpful Report

Posted 1 month ago

“Face a Very worst attitude of the workers who are there to help ( Sudbury RONA). Need to give them more CSR training.”

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Posted 1 month ago

“Purchased an over the range microwave from Rona Heartlake branch in Brampton. Paid $150 for installation.Rona has contracted subcontractors to do the installation.My installation was done very unprofessional and the installation completed in less than 20 minutes with just 1 support at the base,did not use 3 parts of the installation brackets which came with the microwave.A gap is left between the wall and microwave. Very unprofessional,no training in proper installation and no clean up.”

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Posted 1 month ago

“Rona has been our go to store for the last few months as we are renovating our home. We want to express how helpful your sale associates are. Jay in plumbing and toilet and Barb in blinds. Their knowledge and expertise on item was a bonus. They are so friendly and always helping us find what we need and more. The staff at Rona Ira Needles has helped us above and beyond. Highly recommend Rona to all my family and friends.”

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Posted 1 month ago

“I’m so disappointed in the installation service From Rona+ Kitchener ON. I bought a Range hood and paid for installation, I was assured that the installation team will let me know within 48hrs when they’ll come by, one week later and after several calls from me, Rona+ Kitchener gets back to say, the installation will happen the next week. Just now I got info that the installation won’t happen for another week because the drivers car is bad! Two weeks of waiting to get a range hood installed and still no resolution. I wish there was a rating less than a star, I certainly would have clicked on that one! Uzor Enwesi”

Helpful Report

Posted 1 month ago

“Worst customer experienced that I've ever experienced in consumer goods. I bought a gazebo in July, 2023. In March 2024 the roof crushed. The gazebo had a 1 year warranty. I filed a warranty claim and the customer service said they were contacting the manufacturer. Now it's 5months out and no word. I wrote several follow up emails but no response. The store could not help. Please do not buy the gazebo by Roth + Allen, not worth your dime. Not sure if I'll return to Rona to buy anything that has warranty again. I have proof of what I wrote, I have email chains and all, credit card statement, the receipt ink has disappeared.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“First pair had no sole after 5 months, and I slipped in damp conditions. Second pair had a big hole after 4 months. Spent pictures and all I was offered was a 10% discount. Really disappointed and wouldn't recommend.”

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Posted 1 month ago

“Went to your store on Panet Road in Winnipeg to return a ceiling register on a Saturday. Bought the wrong one and took it back and the minute my boyfriend and I walked into the store we were asked how can we help you. We said we were here to return a ceiling register. The sales clerk gave us our refund in like 4 minutes and we were out of there. As my boyfriend and I were walking to our car we looked at each other and said what just happened. We have never gotten a refund that quickly. All I can say is Thank You Rona for your great customer service, which is lacking in so many stores today.”

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Posted 1 month ago

“I think Rona plus is not all that good? I bought 100 foot hose two months ago didn’t think about hanging onto the receipt and fell apart so I took her back to the store. Told him I didn’t have the receipt couldn’t tell him what date that I bought it because it was two months ago in June And they said they couldn’t return it so that means the return policy is not all that great Besides, trying to hold onto a receipt from two months ago, it would be faded by now”

Helpful Report

Posted 2 months ago

“I purchased a washer and dryer from Rona. I live in a condomimium building. The salesman told me delivery will occur between 12-3. I booked the service elevator in my building for this time. The day prior to delivery I received an automated message the delivery is now scheduled between 2-5. Another person in my building had booked the service elevator between 3-6 that day. I have my washer and dryer, however it was such a stressful experience. If you live in an apartment or condo don't use their delivery service. It's not even Rona, they use another company for their delivery service.”

Helpful Report

Posted 2 months ago

RONA is rated 1.7 based on 449 reviews