I went to one Rona and purchased $1000 of tiles. We had only three cases extra after our renovations. We went to another Rona to return them. But they won’t accept them because they don’t carry those tiles. However, they are able to transfer a light fixture to the Rona which is now closest to my new home. So the truck can bring things from store to store. But they can’t do the same for returns to help customers? Doesn’t make sense. Better customer service is needed. I don’t appreciate stores that do not have customer service all the way through. Not just to make the sale and then stops.
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