Brutal. Never order appliances at Rona. Pay up front. Ordered in August for a Sept 9 delivery. They don't let you know it isn't coming ... you send email after email to get a responses. Our fridge doesn't work and we needed it before Thanksgiving. Two weeks later they say November. Comes and goes, again no communication it isn't coming until you send angry emails. Now they say Dec 29th... followed up with an email saying there is a good chance it could be late. Received the matching stove in October. When you order online and this happens they direct you to your local Rona who has nothing to do with it and can't really help you. Of course everyone blames Covid! Well, Covid was here when I ordered in August so why tell me coming in Sept? Worst customer service of any major purchase I have ever made ... and I've made a lot. Rona says ... 'well that's not us it's Appliance Central' and nothing to do with Rona. Ok, well I ordered through Rona, paid Rona, and got a receipt from Rona. They take zero responsibility for it. They have not once initiated a call to let me know the status. They blame the manufacturer for constantly giving them dates they can't honour. Well if you don't mind pissing off people just keep dealing with the same companies. I emailed them and told them to pick up the stove and cancel the whole order and I would get a different brand. No response. To top it off they constantly have the same manufacture featured in their ads, when they can't even get what you purchase! Always preferred Rona to the others ... they don't care... so never again! Others you pay when product ships ...