Purchased new washer and dryer in September when my washer died. Went to Rona, Barrie purchased and advised it would not be in until 2 Jan 21, begrudgingly we purchase. Dec, I call to see if my delivery date has changed. They advised me the washer is in but Dryer not until end Jan now. I said, please bring my washer, I need it and I paid for it. Ok they can deliver early end Dec. Excellent! They call us 4 times to make sure we will be home, yes we are here. They arrive truck at the end of my driveway. We cannot drop it off, why? I ask. You have a little snow in your driveway we may fall. Are you kidding me!! It was just snow blown yesterday and a light dusting of snow on the driveway. He said, "they were suppose to tell you it needs to be totally cleared " I say, who is "they" I have talked to 4 people today and no one told me it needed to be 100% cleared. Well Rona should have. Well I don't think they thought of it when I ordered in September!! Needless to say, I become pretty infuriated to know my washer that I purchased 3 months ago and is fully paid for is sitting on a truck at the end of my drive way and they refuse to take it off. After many calls back and forth with customer service/dispatcher the drivers take it off the truck and leave it at the end of my drive. Thank goodness for my son and hubby being home. Can't wait to see how the delivery of my dryer goes. I feel so sorry for seniors should they not be physically able to get out to clear a dusting of snow.