I ordered 2 items online. I was subsequently informed that "one or more of my items was available for pickup. I only had 2 items, 48" LED replacement tubes and a can of spray paint. When I arrived I called in with my order # and the store agent said, "Your LEDs are on back order and should be available in 3-7 days." I said, I NEEDED those LEDs for my shop - the paint was just an add-on. I was then informed that I should check my e-mails for a notice stating that there is a back order. Well...I REVISITED my e-mails including my Spam folder and guess what....I'm still waiting for the LED backorder notice. Further-to-this, I live exactly 22 minutes away - one way! This is totally unacceptable and it was also handled unprofessionally by the store agent. In future, Rona will be my last resort for my reno/building/decorating/hardware needs.